Submit a Support Request
Prepare a complete, secure and technically useful request so the support team can begin with the correct product, environment and evidence information.
Choose the route included with your product edition
Documentation is available to all customers. Direct product support is included with an active Pro subscription unless a separate support agreement applies.
Self-service documentation
Use the Support Centre, FAQ and Troubleshooting library.
Open Support CentrePerpetual product access
Updates and direct support are not included unless purchased separately.
Review support FAQBasic product support included
Prepare and submit a request for ITAutomated product assistance.
Start requestPrepare your support request
Complete all five stages. Required fields are marked with an asterisk.
Choose impact based on the actual administration outage
The labels below help prioritise the description. They are not contractual response-time commitments.
Administration blocked
ITAutomated cannot be used for a critical production administration need and no workaround exists.
Major function unavailable
A key module or workflow is unavailable and materially affects administration.
Partial impact
The issue is limited, intermittent or has a practical workaround.
Question or low impact
Documentation, general guidance, cosmetic behaviour or a non-urgent request.
For a Citrix, Microsoft, network, hosting or security outage, open the required vendor or internal incident in parallel. ITAutomated product support does not replace those operational support channels.
Use Troubleshooting to isolate the failing dependency
The resolution library covers startup, Citrix, AD, DNS, RDS licensing, product licensing, updates, Diagnostics and Documenter exports.
Support request prepared
Your structured request has been generated locally. Use Copy summary or download the TXT file and send it through your approved support channel.