Refund Policy

1. 14-day refund window

For purchases processed through Paddle, you may submit a refund request within 14 calendar days of the transaction date.

IT-Automated does not add separate product-use, activation, download, technical-support, plan-type or other eligibility conditions to this 14-day refund request window. Refund requests are handled by Paddle under Paddle’s standard refund process.

2. How to request a refund

Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, use the refund/support option provided in your Paddle buyer account, or visit Paddle Buyer Support and select the refund option.

3. Paddle is the Merchant of Record

Paddle is the Merchant of Record for IT-Automated purchases processed through Paddle. Paddle handles the payment, applicable transaction taxes, receipts and refund processing. World Focus 2514 CC develops, licenses and supports the IT-Automated software.

4. After a refund

When Paddle completes a refund for a transaction, access to the product, subscription entitlement, paid features, downloads and associated licence may end for the refunded purchase.

5. Paddle Refund Policy

This website refund policy is intended to follow Paddle’s standard refund process. Paddle’s current policy is available at Paddle Refund Policy. Paddle’s Buyer Terms also apply to the transaction.

6. Mandatory consumer rights

Nothing in this policy limits any non-waivable statutory consumer right. If applicable law gives you greater rights, those rights continue to apply.